FAQ (Frequently Asked Questions)

Troubleshooting & Setup

Connectivity & Hardware

Q: What does the “NET” LED status indicate?
A: The LED behavior provides immediate diagnostic info:
– Fast Flash: The modem is dialing (negotiating with the tower).
– Solid On: Connection successful.
– Off: WAN connection failed. Check SIM balance or Antenna connection.

Q: How do I configure a Private Network (VPDN) SIM?
A: Auto-match must be disabled for private APNs.
1. Navigate to 5G/4G Settings.
2. Uncheck “Auto Match Service Provider”.
3. Manually enter the APN, Username, and Password provided by your carrier.
4. Select the Authentication Method (CHAP or PAP).

System Management

Q: I cannot access the router at 192.168.1.1.
A: Ensure your PC is in the same subnet (e.g., 192.168.1.100). If the browser redirects incorrectly, try clearing the cache or access via http://192.168.1.1/index.asp explicitly. The default login is admin / admin.

Q: How to prevent the router from rebooting on a closed network?
A: If your network has no internet access (Intranet only), the “Disconnect Detection” feature may trigger false reboots. Change the detection target IP from a public DNS (like 8.8.8.8) to your internal server IP, or disable the detection function.